Frequently Asked Questions
Everything you need to know about your Sipology experience.
How do you ensure the freshness of your tea and coffee blends?
All our products are small-batch roasted and packed in airtight, UV-protected pouches within 24 hours of processing to ensure you receive the peak flavor and aroma.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number via email once it ships.
Are your products organic and sustainably sourced?
Yes, we prioritize Direct Trade relationships with farmers who use organic growing practices and sustainable harvesting methods to protect the environment and local communities.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on opened bags. However, if your order is damaged or incorrect, please contact us within 14 days for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer international shipping to more countries in the near future.
Can I modify or cancel my order after it has been placed?
Because we strive for fast fulfillment, orders can only be modified or cancelled within 2 hours of placement. Please contact our support team immediately for assistance.